Title: "Beyond the Factory Floor: Succeeding With Six Sigma Outside Manufacturing"
Instructor: Roger Hoerl, Head of the Applied Statistics Lab at GE Global Research
Time: Wednesday, June 6, 2007, 1p.m. - 5 p.m.
Course Description: Six Sigma, perhaps deployed along with Lean Manufacturing, has had a tremendous impact on the global economy. Much of the current literature still focuses on applications in manufacturing and engineering, although the current application areas of greatest growth are probably financial services and healthcare. In this course we will discuss application of Six Sigma beyond the factory floor, both from a technical and from a deployment point of view. We will discuss the unique issues that must be addressed for proper deployment, as well as the unique technical challenges one typically finds in these applications.
The session will begin with a brief discussion of how the global economy is becoming dominated by services, especially in the US. It will review the key differences between manufacturing and services as they relate to Six Sigma, discuss how to properly integrate Six Sigma and Lean in service environments, share thoughts on keys to success in Six Sigma deployments in services, and provide an opportunity for participants to share experiences and ask questions. This is not intended as an introduction to Six Sigma, hence there will be no review of Six Sigma fundamentals.
Biographical Notes: Roger Hoerl leads the Applied Statistics Lab at GE Global Research, which consists of fourteen statisticians who support new product and service development in each of the GE businesses. He is a Certified Master Black Belt, and previously served as Quality Leader for the GE Corporate Audit Staff. Dr. Hoerl has been named a Fellow of the American Statistical Association and the American Society for Quality, and has been elected to the International Statistical Institute. He has received the Brumbaugh and Hunter Awards from the American Society for Quality, and the Founders Award from the American Statistical Association. He recently received the Coolidge Fellowship from GE Global Research, which honors one scientist a year from among the global GE Research and Development sites for lifetime technical achievement.
His introductory text Statistical Thinking: Improving Business Performance, co-authored with Ron Snee, was described as “…probably the most practical basic statistics textbook that has ever been written within a business context” by the journal Technometrics. He is co-author of Leading Six Sigma, a Step-by-Step Guide Based on Experience With GE and Other Six Sigma Companies, and Six Sigma Beyond the Factory Floor; Deployment Strategies for Financial Services, Healthcare, and the Rest of the Real Economy, both published by Financial Time/Prentice Hall, and most recently served as an editor of the fourth edition of Statistics, A Guide to the Unknown, published by Duxbury Press in 2006.